What is a Health Cloud?

Salesforce Health Cloud is a cloud-based technology to the world of healthcare.

The primary objective is to keep all the patient information in one place. It helps health workers to have a complete view of patient records, and it also helps provide effective solutions.

Health Cloud supports the standard Salesforce data schema. You can map clinical data from a source EHR system to Health Cloud objects and fields that hold patient data.

patient-centered Healthcare is the New Reality

The Manageable Care Act and outcome-based policies create mandates and incentives for providers, payers, medical devices, and pharmaceutical companies to focus better on patient care and satisfaction.

At the same time, patient expectations for information, interaction and access have risen incredibly. Salesforce Health Cloud uses cloud power, and social and mobile technologies to generate an environment that enables everyone from admins to patients to specialists to get the information they need at any time and on any device.

image health cloud

Benefits of Salesforce Health Cloud

The Salesforce Health Cloud is a customer relationship management (CRM) solution that emphasises care management, patient experience, and a customer-friendly system design.

Here are some of the advantages:
  • With easy-to-use dashboards and automated forms, you can reduce mistakes and automate activities.
  • On one page, patients can see their whole health history, contact information, insurance plans, pre-existing health issues and prescriptions.
  • Data from equipment like medical devices, sleep habits, exercise, and glucose levels are collected.
  • Patient classification by condition, drug type, age, or any other criteria. This is how the Salesforce Health Cloud can deliver beneficial and rich insights. It may even be assessed how patients engage in treatments and therapies, as well as why they choose to stop using them. This data may be used to design innovative solutions for better outcomes.
  • Health Cloud : employs charts and a colour-coded technique to provide data in easy to understand formats, making it more easier than ever to access the information that is needed for customers.

Objects in Salesforce

The Salesforce Health Cloud provides a rich set of standard and custom objects to store patient information as well as to access the specialised health information.

Objects used by Salesforce Health Cloud to manage patient data:

Account: In Health Cloud, the Account object represents a patient (person) rather than a business or an organisation and it is also linked to contact object records. Account object also plays a major role for the transactions that occur related to the patient.

Contact:In Health Cloud, the Contact object represents the people who are associated with the patients like family members and specialists who are outside, and it must be related to the Account object. The Contact object supports communication within the private patient community. Care team members will be added as external contacts; these external contacts won’t get access to the community as well as to community users and contacts.

User : In Health Cloud, there are internal salesforce users as well as community users. Internal users have some set of access to the records and they will have access to patient records. Community users don’t have access to patient records.

Case Team Member : In Health Cloud, it represents a Patient Care Team Member. Case team members can only be contacts and they cannot log into salesforce but can communicate via Chatter.

Problems : Each Care Plan has a list of clinical or non-clinical health issues that must be addressed. The treatment for the patients based on their conditions are managed and represented in the care plan problem custom object.

Tasks : In Health Cloud, it represents an activity like phone call, a medical appointment, etc

How To Set Up Health Cloud
  • Install health cloud

    It is a managed package. We need to install a health cloud managed package in our org. So that we can begin implementing a health cloud for our users.

  • Define your domain name

    We can choose a name for our domain and it will be used to register it with Salesforce domain registries worldwide.

  • Choose how to represent health cloud members

    We can represent health cloud members as person accounts or by individual data model

  • Configure health cloud profiles

    We can give them access to the health cloud fields and records by adjusting the user profiles.

  • Set field access

    It specifies the access level for each field in an object. Before giving the access to the users, make sure these users want to access the standard fields.

  • Control Access to patients

    We can use the sharing settings to control the access to specific patients.

Salesforce Health Cloud features
  • A comprehensive patient overview

    It provides highly accurate information such as the patient’s health history, pending treatment plans and check-ups, care team network, and the components of medical records in a hospital.

  • Storage of Data:

    The health cloud can store large amounts of data in multiple forms such as heavy patient information and history files, scans, and lab results. The data is protected by EHR device integration and HL7 integration.

  • Real-time Communication :

    The cloud ensures that patients remain in contact.In fact healthcare organisations and professionals can get the accurate time health care advice for patient’s benefits.

  • Care Plan setting made easier :

    For addressing any of the health concerns and giving the best possible solution,easy and simple care plans could be created based on the requirements of each patient.

  • Sales and Medical Devices Upgradation :

    Due to Platform centralised data which produces important insights and allows job automation across numerous devices.The Salesforce Health cloud can be used by medical equipment manufacturers in sales.

EHR Integration

Salesforce health cloud gathers up existing EHR (electronic health records) and moreover, offers an integrated and centralised view of all the tasks of medical treatment plans. When the salesforce health cloud is integrated with EHR, it provides the following benefits:

  1. A holistic patient view drives excellent results.
  2. Works as a modern iPaaS (integrated- platform-as-a-service), allowing smoothless flow of critical data easily & quickly.
  3. Provides a fully collaborative hub.
  4. Improves decision-making and faster care delivery.
  5. Streamline workflows to enhance staff performance and satisfaction.
  6. Ensures compliance & data governance therefore minimise the risk taking.